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Order Flow & Payment

Order Process

Order goods
  • Guests can place an order directly on the website. After the payment is received, the goods will generally be shipped within 3-5 working days (Monday to Saturdayay, excluding public holidays). Exceptions are pre-order or out of stock situations.
  • For holidays, discounts or pre-order products, please pay attention to individual shipping dates.
  • There will be an email notification after shipment, with the tracking number of the waybill.
  • After the goods arrive at the SF point / smart cabinet, the customer will receive an SMS pickup notification from the delivery company.
  • Door-to-door delivery: Guests will receive a phone call from the courier company to arrange delivery of goods.

Payment methods

1. Credit card online payment (no handling fee)
♥ You can use Visa, Master or American Express credit cards to pay for the order amount, free surcharge can be enjoyed
♥ We use Stripe as a payment gateway. Your credit card number will be directly transmitted by SSL to a secure electronic reserve system, and our server will not store any credit card account information.

2. Payme (no handling fee)
♥ After placing an order, please complete the payment within 3 days.
♥ Scan the QR CODE below or click the link to pay with Payme:

♥ Enter your phone number and order number in the payment remarks
♥ After receiving the payment from the guest, it takes 1-2 working days to check the payment. After successful verification, the order status will be changed from <Processing> to <Confirmed> and we will receive an email notification. Guests can also check the latest order status in <Order> in the account.

3. Bank transfer

Bank name: HSBC
Account number: 521-012666-838
Name: Sound of Silence Co Ltd
<Need to upload the transaction slip / transaction screenshots>

♥ After setting up the order, please complete the transfer within 3 days
♥ Bank transfers need to be uploaded to the transaction slip, please write the phone number and order number on the trasnaction slip.
♥ If using eBanking, fill in the order number in the remarks. At screenshots (ebanking), please try to show the date, time and remarks of the deposit so that we can check it as soon as possible.
♥ After completed the transfer, please send the complete deposit slip/screenshot via Whatsapp to +852 5514-0555, and provide the order number.
♥ After receiving the customer deposit slip/screenshot, it takes 1-3 working days to check the payment with the bank. If successfully verified, the guest's order status will be changed from <Processing> to <Confirmed> and we will receive an email notification. The guest can also check the latest order status in the <Order> in the account.
♥ Please pay attention to all the extra fees incurred by bank transfers, which will be borne by the customer.

If you have any questions, please tell us your order number and payment slip/screenshot for follow-up.