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Return Policy

Return and Exchange:
Please contact us within 5 days after receipt. We hope to understand with you the reason for return/exchange and provide a suitable solution.
Contact method: WhatsApp +852 5514-0555/ Facebook page inbox

How to return and exchange goods and rules:
  • After receiving the goods, if you find that the goods are dumped or damaged (except for the indentation of the outer packaging carton, which does not affect the use), please do not open the goods, and take photos and send them to us within 5 days after receiving the goods. If you receive the wrong item or product, please take the box/bag surface waybill and take photos of all received products immediately for record, and send it to us within 5 days after receiving the goods.
  • If the goods are damaged or lost due to the error of the logistics company during the delivery, we will assist the customer to recover from SF but will not compensate.
  • We will try our best to ensure the integrity and safety of the package, but it is inevitable that the appearance of the goods will be affected by accidents during the transportation. Those who mind are recommended to go to the company’s pick-up point
  • We will only accept the return of goods sold through this online store that have been damaged at the time of receipt or do not match the order.
  • We will not bear any costs or shipping costs incurred by any unapproved return/exchange.
  • If the customer does not have any application for return or exchange of goods within 5 days from the date of receipt, it means that the merchandise transaction has been completed, and the company shall not bear any legal responsibility, nor will it arrange any exchange of merchandise or refunds.
  • If the non-Hong Kong (overseas) order requires return and exchange, the buyer must bear the shipping cost of returning and resending the product. We apologize for the inconvenience. If the goods are returned due to the following problems, we will refund HK$20 as the return shipping fee:
  • The customer received the wrong item
  • Poured or damaged goods (must be submitted within 5 days after receipt)

Non-returnable goods:
  • The following circumstances will not accept replacement and return processing arrangements;
  • The delivery period of dumped or damaged goods has exceeded 5 days;
  • The product has been opened or has been used (except for product deterioration);
  • The customer has a sensitive reaction to the purchased product (the customer is not suitable to use the product)*;
  • The product has deteriorated but is used more than one-tenth of its original capacity;
  • The product has not been well packaged, has been damaged, damaged or incomplete;
  • Discounted goods, clearance goods or special sale goods;
  • Any free gifts, accessories and trial gifts;
  • Products not sold through this online store
*If the customer is sensitive to the purchased product, it may be caused by the customer's unsuitability to use the product, and the company will not bear any responsibility or related expenses for this. If customers have allergies, they are responsible for understanding whether the ingredients of the product will make their skin sensitive before buying.

Return and refund policy:
  • The refund amount is the selling price of the product at the time of the transaction, and delivery or other expenses will not be refunded.
  • If the product comes with a gift or gift, the customer must return the product and the gift or gift together to apply for a refund, otherwise, the retail price of the gift or gift will be deducted from the refund.
  • If it is a dumped or damaged product, our company will send out a good product for replacement. If the product is out of stock, the customer can choose to refund.
  • If the product deteriorates, customers can choose to exchange or refund.
  • Credit card payment, the refund will be returned to the credit card, such as bank transfer payment, the customer needs to provide bank account information, the company will return to the customer's bank account within 10 days.
  • If it is found that the returned product does not meet the company's return policy, it will not be processed. We apologize for the inconvenience.
  • The company reserves the right of final decision on all matters related to the handling of returns and exchanges.

Disclaimer:
  • The company does not assume any responsibility for the quality of free gifts and trial packages and does not provide replacement services
  • The company will not assume any responsibility for any problems caused by the wrong or improper use of the product.
  • Without prejudice to the customer’s legal rights, the customer’s compensation for damage to the product or receipt of the product that does not match the order is limited to the replacement or refund made in accordance with this section; the company will not accept any Responsible for corresponding losses or loss of profits.
  • The company reserves the right to suspend, change or cancel all offers or revise its terms and conditions without prior notice.